Refund policy

This Refund Policy ("Policy") applies to all goods purchased from Sacred Earth & Silver.

General

  1. We offer refunds, and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
  2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
  3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.


Australian Consumer Law

  1. Under the Australian Consumer Law:
  2. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For faults and damages to products, you are entitled
  3. To a refund for compensation for its reduced value.
  4. You are also entitled to choose a refund or replacement for damages with goods.
  5. We offer refunds, and replacements in accordance with the Australian Consumer Law.
  6. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
  7. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
  8. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
  9. If a product which you purchased from us has been damaged (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund.


Cancellation and Change of Mind

  1. We do not offer any refund if you change your mind, or find the same product cheaper elsewhere.


Products Damaged During Delivery

  1. In the event that the product you ordered has been damaged during delivery:
  2. You will need to contact us within 7 days of receiving your order.
  3. We will require supporting evidence of the damaged product/products, prior to processing a return.
  4. Any damaged product must be returned in the condition in which it was received, carefully re packaged together with any packaging received with the damaged product.
  5. We will arrange to replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 Days days from the date of receiving the product.


Exceptions

  1. Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product or service purchased by you if:
  2. You misused the said product in a way which caused the problem.
  3. You knew or were made aware of the problem(s) with the product before you purchased it.
  4. Any other exceptions that apply under the Australian Consumer Law.


Shipping Costs for Returns

  1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
  2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
  3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
  4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.


Response Time

  1. We aim to process any requests for replacements or refunds within 1-2 business days of receipt.


How to Return Products

  1. You can contact us at the end of this Policy to discuss a return using the information.
  2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase, please allow 3-5 business days for refund to be processed. .
  3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
  4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.


Contact Us

  1. If you wish to speak to us about this Policy or about any refund, or replacements, please contact us via the website contact form.