Shipping policy

Thank you for visiting and shopping at Sacred Earth & Silver. The following information sets out the terms and conditions that constitute our Shipping Policy.

Processing your Order

  1. An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.


Shipment Processing Time

  1. Processing time refers to the time it takes for us to prepare your order for shipping.
  2. After your payment is authorised and verified, all orders are processed within 3-5 business days. We will contact you for some reason if there are any delays.


Shipment Locations

  1. Sacred Earth & Silver does not ship internationally at this time. We ship domestic only - Australia.


Shipment rates and delivery estimates

  1. We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.


Standard Shipping

  1. Please refer to Australia Post for tracking and arrival estimates.
  2. Australia Post Flat Rate Shipping costs will apply to all orders $199.99 AUD and under, all orders over $200.00 AUD will qualify for free shipping Australia Wide.


Please Note

  1. Business day means Monday to Friday, except holidays.
  2. Orders are not processed, shipped, or delivered on weekends or holidays.
  3. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  4. We will not be responsible for wrong shipping address if you provide incorrect information.
  5. Local pickup dates vary based on product availability.


Tracking Options

  1. Sacred Earth & Silver aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a email link to track your package.
  2. Domestic Only
  3. All orders delivered within Australia automatically have tracking.


Damages

  1. If there is any damage to the packaging on delivery, contact us immediately at: https://www.sacredearthandsilver.com.au/contact-us


Missing or Lost Package

  1. There are several reasons why a package gets lost or there becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Sacred Earth & Silver politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us via the contact page on the website to report missing or lost packages.